Subject: Arabic Language Test - Khalid Hasan
From: Khalid Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 12:58:37 -0400

| | Foreign Language Screening Test

Name | Khalid Hasan    /  (767) 4870240    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

we apologise for the inconveniences and for the late response

We would like to inform you that our courier team tried to deliver the order to the given address. The courier team report us that there is no response from your side when they tried to contact you.
Plese provide us the correct address , contact number with more details further to assist you.

Thank you for contacting us and we are pleasent to help you.

Regards
Customer care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

We are apologize for the inconveniences.

We see that you are contacting us regarding damage item which you purchased from our side. Plese provide us photos that shows the scratches on the item.
After proving the photos we will arrange the return process according to our terms and conditions.

Thank you for contacting us

Regards
Customer care

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