Subject: Trainer Candidate - Sandhya Rajpoot
From: Sandhya Rajpoot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 12:09:12 -0400

| | Tech Support Test

Name | Sandhya Rajpoot
E-mail | [email-masked]
Phone Number | (+91) 9990279365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 76

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Senior process associate | 26/03/2021 | 23000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediatly
Please briefly describe your work experience specifically in training? | I have been working as SME and trained the new folks in my team.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Its challenging to provide training to the new folks because its depend upon the grasping power of the folks but my core job is to provide all the training modules completely understandable.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | .
What according to you makes you a good candidate for this position? | .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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