Subject: Trainer Candidate - Vivek Sharma Vivek
From: Vivek Sharma Vivek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 08:49:19 -0400

| | Tech Support Test

Name | Vivek Sharma Vivek
E-mail | [email-masked]
Phone Number | (+91) 9667732182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashoknagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXl Service | Associate | 11/01/2021 | 26k
Previous Employer 1 | Aegis | Associate | 14/01/2020 | 14k
Previous Employer 2 | Honda logistics | Associate | 30/10/2017 | 10k

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in training? | It was indeed a wonderful oppurtunity to work with Exl service, seniors were indeed a helping hand while working along in a collaborative manner , No wonder there were some unexpected challenges that we faced , but keeping in lieu of pandemic and overall learning theatre that was on a increased grooming end , it ended in a fruitful result .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

There were lots of challenges that we faced ,while working in a most difficult and health impacting environment , but to say the least was a unique challenge that we faced was when we faced a pilot project which was though a difficult one to handle but our technical expertise helped us in working in a collaborative manner while facing a difficult situation , when we arrive at a particular point that we thought of leaving the project but continuous support from seniors and colleague member helped us in evaluating ourself in a precise and most difficult of situation

Working in night shift was a major challenge , as somewhere it churnes your mind , and on top of that focussing on a particular scenario or an instant ,when it's new to you at that moment of time when you have started from scratch , moreover managing a team or being part of training process and sharing your expertise at deepest level while working in office as well as on a training floor ,with a limited set of infrastructure that was given while working , moreover realising this particular fact that a proper guidance and training was not provided at deep most level or proper training infrastructure was missing .
But somewhere I believe that advancing a particular point where one need to consider this particular view point that nevertheless keeping a cool mindset in a havoc environment and lots of mental pressure will do needful for a person who indeed is somewhere close to grasping a point which has to be delivered in a most prolific and idealistic , realistic as well as standard and in a professional manner .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The major difference between good and great customer service when you invest in overall profitability of customers in a most satisfied manner , no wonder if it's done in an adequate and nice manner keeping this particular viewpoint that customer should be entitled with every satisfactory believe of giving importance to proper space .
What according to you makes you a good candidate for this position? | Being in an educational field for past couple of years , and acquiring lots of technical expertise with proficiency in every skil set and field , it's a firm belief of mine that I will fit into this position .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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