Subject: Trainer Candidate - Anjali Bhardwaj
From: Anjali Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 07:34:38 -0400

| | Tech Support Test

Name | Anjali Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 8447611954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Technical support and NHT trainer | 20 April | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | I have started as Technical Support Associate but after September 2020 I am training the NHT batch for the process , from their joining to the account till their nesting period the batch will work under me , I prepare the batch for the process with the help of ppt and process articles .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation i have faced was when i started training and i have to prepare the ppt with the batch i was not prepared enough that time but later on as i started my proper training with the batch it become easy because i was not familiar with excel and ppt but i tried my best and now i don’t even  need the articles to take help i am prepared from the introduction to creating ID’s for the NHT and updating login tracker to ticket documentation i am hands on to everything now .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is where you resolve the issue , but a great Customer service is where you show sympathy and do multitasking while resolving the issue with ease.
What according to you makes you a good candidate for this position? | I have the ability to learn , i take time to learn the basics of everything apart from that i can indulge in environment and make a friendly relationship with everyone . I make learning fun with practicals so that people can learn easily and remember.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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