Subject: Trainer Candidate - Rahul Rustagi Rahul
From: Rahul Rustagi Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 07:03:51 -0400

| | Tech Support Test

Name | Rahul Rustagi Rahul
E-mail | [email-masked]
Phone Number | (91) 7206910520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tops solution | DM | | 68000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Complete l and d managment. Tni to post traing evaluation.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The situation was, a reportee to me was facing difficulties in implementing new leave policy. And it took a considerable time to explain and clear his doubts/ questions.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

I believe 2 rules
1) communicate as if you were in customers' shoe
2) how to offer a solution or service beyond the apparent query.

What according to you makes you a good candidate for this position? | Calm and logical.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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