Subject: Trainer Candidate - Namrata Shukla
From: Namrata Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 06:40:54 -0400

| | Tech Support Test

Name | Namrata Shukla
E-mail | [email-masked]
Phone Number | (+91) 8588032264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extramarks | Assistant manager | 1 June 2019 | 31000
Previous Employer 1 | Quess | Trainer operations | 17 sep 2018 | 25000
Previous Employer 2 | Hrdc | Associate trainer | 11 jan 2018 | 21000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Product training, process training, softskills training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Once I had to take the training session without the software in front and convince the customer of its efficiency n features in the competitors software.
When i had to handle a team to get the target achieved from them but they were not able to due to saturated market conditions but we achieved our target that month.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you provide them all necessary aftersevice on time.
Great customer service is you keep a record on all your customer need related with the product and keep on checking on their satisfaction level

What according to you makes you a good candidate for this position? | My experience and quench for working
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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