Subject: Trainer Candidate - Rahul Srivastava
From: Rahul Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 06:22:39 -0400

| | Tech Support Test

Name | Rahul Srivastava
E-mail | [email-masked]
Phone Number | (91) 9315834723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 31

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 2 Designe | Executive | | 30000
Previous Employer 1 | Icici bank | Office | Mar14 | 23000
Previous Employer 2 | Exl services | Cce | Mar11 | 17500

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | I am taking care of MIS and ERP dept along with all new and old employees Training session for Quality control and for New programs developed by company. As a trainer I worked for more than 4 years in this company.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I worked as a Trainer for different locations. I always belive to work with like a Team Member. In traning sessions I teach them as a Teacher/Mentor and took me as a student too.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Always wear your customer shoes.
Always think about customer situation and his or her mental status.
Never argue with customer.
Always think with customer prospective.

What according to you makes you a good candidate for this position?

I always work with as a Team player.
As I am a Sports man so I will love to take new challenges and always ready to learn new things.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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