Subject: Arabic Language Test - Muzaffar hussain
From: Muzaffar hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 06:06:33 -0400

| | Foreign Language Screening Test

Name | Muzaffar hussain     /  (+91) 8574642475    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer
thank you for contacting with us
we really apologize for inconvenience
As per our record courier team attempted to deliver at your registered address that was wrong and incorrect there for we request to share  your correct address with correct contact number  and our relevant team try to deliver as soon as possible that your orderd could be send and deliverd as soon as possible

thanks

regards
support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear customer
thank you for contacting with us
we really encerly apologize for inconvenience

We would like o inform you we have escalated your orderd to concern to relevent team that they will be contact you as soon as possible to fix your problem and we assure you your same mistake will not be repeated again

Do not hesitate to contact with us

thanks

support team

| |