Subject: Trainer Candidate - Rajiv Sharma
From: Rajiv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 05:50:25 -0400

| | Tech Support Test

Name | Rajiv Sharma
E-mail | [email-masked]
Phone Number | (91) 7996913033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Salarpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Cce | Imidate | 17000
Previous Employer 1 | Autosense | Cce | |
Previous Employer 2 | Teleperformance | CCE | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | 3 years experience in BPO
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I was in need of imidate leave but he denied it so it was difficult for me
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service representative is just taking calls and r solving issue but great is that we keep our shoe in place of customer and understand feeling
What according to you makes you a good candidate for this position? | Patience and punctual
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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