Subject: Trainer Candidate - Piyush Sinha
From: Piyush Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 05:34:54 -0400

| | Tech Support Test

Name | Piyush Sinha
E-mail | [email-masked]
Phone Number | (91) 8800314948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Elevate services India pvt Ltd | Med Bill auditor | | 46000
Previous Employer 1 | MD everywhere India pvt Ltd | auditor | | 38000
Previous Employer 2 | Nthrive global solutions pvt Ltd | Senior Analyst | | 32000

If Selected, how much time do you need to join? | 20 days
Please briefly describe your work experience specifically in training? | Trained new batches and/also team members on the Account receivable functions and responsibilities. Trained a specific team on client projects and reviewing their SLA/KRAs are met. Handled solely patient's refunds.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When there are few associates who have less analytical skills,  it was a difficult time to cope with them, and special attention was needed for such associates so to bring all at the same page. Also while acting as SME i.e. subject matter expert on the special client projects it was a hard time to first analyze everything and pass on the same knowledge and experience to the subordinates. As these were special and new clients, so to retain the business more attention was needed on these clients other  than the daily activities. While working on patient and insurance refunds it was difficult to handle the patients queries at all, as they don't know the business model and how it works, it was difficult to make them understand.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The major difference between good and great customer service is when we barely keeping your customers satisfied is a good  part. While in the latter, we not only keeping them satisfied but we also keeping them loyal
What according to you makes you a good candidate for this position? | Who  can delight the customers and retain them to business
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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