Subject: French Language Test - Prasanta Kumar Panda
From: Prasanta Kumar Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 05:13:16 -0400

| | Foreign Language Screening Test

Name | Prasanta Kumar Panda    /  (91) 9821312452    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
I’m very sorry there was trouble with your order. It’s always important for us to deliver our products quickly and seamlessly. We acknowledge that we failed you this time by delaying your order for two weeks.

This was caused by some technical problems with our supply chain system outside of our control,I can promise, though, that I will let our Supply Director know about your request to expand our services to your new location.
but we should have made sure there was good communication about this on our part.

I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team. As an additional way to apologize,

Thank you for your patience. If you need anything else, let me know if I can help.

Best Regards,
babyshop.com team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
I’m sorry to share that a product you ordered recently TV Cabinet, very sorry there was trouble.our team check it now TV Cabinet on line..We acknowledge that we failed you giving service.

I expect we’ll have more inventory available on TV Cabinet. If you’d like, I can hold your order to be processed then. Otherwise, I can issue you a refund now.

I understand that this is disappointing, If you have any questions, please reply back to this message or call me at [9999999990].

Sincerely,
Homebox Team

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