Subject: Trainer Candidate - Mohit Aswal
From: Mohit Aswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 04:55:44 -0400

| | Tech Support Test

Name | Mohit Aswal
E-mail | [email-masked]
Phone Number | (91) 9953414277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad ( Brij Vihar )

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spinny | Post sales specialist - operations | | 24175
Previous Employer 1 | Travel triangle | Post sales- cutomer happiness executive | 14-March-2020 | 20180
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in training? | To give training to the new joinee in the process . To deeply train them about the process . To let them know about the company product and clear about the process what we are doing . Making reports on excel.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The most difficult situation is when the new hire candidate won’t able to understand the process and product. Because ultimately it will hamper their future.
So managing team and training them is a part of leadership. If you won’t able to manage or train them then you are not a good leader.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service
1. Helps to resolve customer queries.
2. Try to help them by giving them solutions for every problem.
3. Don’t take time more than usual.
4. May be customer oriented .
Great customer service.
1. Resolve customer queries on the spot.
2.solve their problem over call , chat , mail.
3. Take time only 1-2 days.
4. Customer centric and fully support customer issues.

What according to you makes you a good candidate for this position? | This profile kra’s matches my prior organization Kra’s . So i will do this kind of task more smoothly than others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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