Subject: Chinese Language Test - Shivali Gupta
From: Shivali Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 04:45:19 -0400

| | Foreign Language Screening Test

Name | Shivali Gupta    /  (110092) 7290966806    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is to inform you that the order you have placed has been shipped by us and handed over to the courier company on the same day when the order is placed. Although the courier company tries to deliver it but couldn't reach you because the shipping adress is incorrect as per courier so kindly confirm us the address once so that we will be able to deliver your courier again.

Sorry for the inconvience caused.

Thanks
XYZ company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

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