Subject: Tech Support Candidate - Pratyush Sharma
From: Pratyush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 04:31:10 -0400

| | Tech Support Test

Name | Pratyush Sharma
E-mail | [email-masked]
Phone Number | (+91) 8448560388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Binary semantics | IT Support | Na | 40000
Previous Employer 1 | Stellar information technology Pvt Ltd | Data recovery associate | 4/7/19 | 35000
Previous Employer 2 | Accenture | Google adwords associate | 12/6/19 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check for the error message and then try to resolve accordingly.
Will try to refresh the page.
Change the browser.
Clear cache using advance option for chrome
Check internet connection by trying to ping or open another website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on phone and the speakers.
Then complete the pairing steps.
Once the connection is successful then try it with any media file like audio or video

What according to you makes you a good candidate for customer service or technical support job?

I have gained expertise and skills by working for past 6 years in the customer service and technical support domain.
Know how to handle customers as every customer is not the same.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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