Subject: Trainer Candidate - Manisha Manisha
From: Manisha Manisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:45:27 -0400

| | Tech Support Test

Name | Manisha Manisha
E-mail | [email-masked]
Phone Number | (+91) 7982921907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Paharganj,  new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior associate | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Currently working as an senior associate in Capgemini handling inbound and outbound calls, chats and email for the client" Royal bank of canada" as a technical support analyst. Basic role is working on returned tickets and call backs arranged by L1 employees and providing support to the teams working in shift.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In work environment being a BBA graduate my main challenge was to fit into the place where everyone advanced  in the technology part, eagerness to learn helped me alot to survive and gaining promotion within first year itself.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In my experience Good customer service is providing the service regardless the issue getting resolved or not
On the other hand great customer service is giving your 100% and showing empathy to the customer so that customer can feel that some information is provided.

What according to you makes you a good candidate for this position? | As an experience in customer service ,it helps me alot learning how to handle a person  in difficult situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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