Subject: Trainer Candidate - Babar Gowhar
From: Babar Gowhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:43:55 -0400

| | Tech Support Test

Name | Babar Gowhar
E-mail | [email-masked]
Phone Number | (+91) 9910973996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | InfoEdge India Ltd | Assistant Manager | Presently working | 33000
Previous Employer 1 | Varun Beverages Ltd | Customer Executive | 12-04-2019 |
Previous Employer 2 | Reliance Jio | Premium Relationship Manager | 05-10-2018 |

If Selected, how much time do you need to join? | 30 days (negotiable)
Please briefly describe your work experience specifically in training? | Currently working as a trainer at InfoEdge India Ltd, which I joined in August 2019. I handled trainings for Field Sales executives for North India. To analyse training needs I listen to their calls and go along with them on meetings with clients. Based on that I design and schedule their trainings which list as communication skills training, soft skill training, behavioural training, product training, etc delivered one-on-one or in classroom sessions and also online through MS Teams.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Since my targeted trainees are mostly executives who are college pass-outs most of the times and carry a naive and sometimes mischievous mindset. That at times could create challenging situations. But as per my experience, I was able to handle it by having a soft as well as strict approach during trainings. Keeping things at zero tolerance as far as any mischief is concerned kept them disciplined and creating fun during trainings to keep them interested and attentive helped me proactively overcome any such situation.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service would mean that a customer gets what he had expected. But a great customer service would mean that customer gets something beyond expectations. A customer satisfied through "great customer service" will also go out of the way to promote the products of the company by refering more people, which may not be the case with satisfaction through "good customer service".
What according to you makes you a good candidate for this position? | As far as trainings are concerned, I deliver them wholeheartedly and get submerged into the sessions. Something that usually makes me a standout is that I have been directly involved with the customers; conversing with them, getting their point-of-view and their expectations, which helps me guide employees with a customer centric approach and that helps the trainees to relate to the sessions in a better way. Ultimately, a customer centric approach is what makes a business grow.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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