Subject: Trainer Candidate - Uma Maheswari
From: Uma Maheswari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:34:04 -0400

| | Tech Support Test

Name | Uma Maheswari
E-mail | [email-masked]
Phone Number | (+91) 7708020546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Salem, Tamilnadu

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mission Sports Private Limited | Operation head | Oct 2020 | 33,000
Previous Employer 2 | Just dial private limited | Process Associate | Feb 2018 |

If Selected, how much time do you need to join? | 1 Week
Please briefly describe your work experience specifically in training? | I worked in a edtech company where i trained a set of employee for sales and Marketing and also handled a team for creating a product and coordinating them for taget sales
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Nothing is difficult while we train a team, and handling a team is also not a big matter... As a telesales executive i handled a bunch of targets as a single person apart from this coordinating with a team and achieving targets whatever it is either money or getting the work product done is very simple as i always looking forward to do.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Both are little bit same only ther service what we are proving should satisfy the customer end as well as our end...

Good customer service is that the service which we give only what customer ask us to do..

Great customer service is that presenting the service for them beyond their needs.. Satisfying them as well us our goals..

Great customer service always helps to build a good platform with customer.. Where they helps us to build a customer links.

Follow ups and maintaining a good record in customer side will be our main motto which will help us to achieve our goal..

Great customers is our long lasting customer and good customer is the one who can be easily become great with our way of approach..

What according to you makes you a good candidate for this position? | The knowledge and ideas, experience which i gain from my achievement and drawbacks made me as a great motivator and target oriented person. So i assure that i will be the perfect canditate for this position to make other employees to shine like me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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