Subject: Trainer Candidate - Soamya Prasad
From: Soamya Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:33:48 -0400

| | Tech Support Test

Name | Soamya Prasad
E-mail | [email-masked]
Phone Number | (91) 9979663167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 55

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Sr Training specialist | 19/04/21 | 48,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Done process training for new joinee (product specialist) in my company.
Have done evaluation of the training and on-boarding process of employees to work on floor.
Conducted virtual as well as physical training
Created training modules, notes, ppts and video clips
Have conducted trainings for experienced as well as freshers

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The most difficult situation is to handle a trainee who is not ready to accept or understand the process being informed to them.
In this situation being patient will help and trying to be firm to explain them the process in simplest terms.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when we are able to cater all the customer's query on time.

Great customer service is when we also get high customer satisfaction, when the customer themselves become our brand ambassadors.

What according to you makes you a good candidate for this position? | Since I have handled training in the learning and development team, training is something i can do for any kind of trainees
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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