Subject: Trainer Candidate - Shikha sharma
From: Shikha sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:26:15 -0400

| | Tech Support Test

Name | Shikha sharma
E-mail | [email-masked]
Phone Number | (+91) 8800880208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | process Trainer | 10 Dec 2020 | 30000
Previous Employer 1 | SBI Cards | Sales and process trainer | 24 Oct 2019 | 21000
Previous Employer 2 | Bharti Airtel | CRO | Feb 2019 | 18500

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

So i have total 5 years of experience in training it is for 3 years.
Taken care of all end to end training delivery for NHT, OJT, refresher, 0-30, TNI and BQ Trainings

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i was handling the team i was taking care of 4 trainer and i was acting as a spoc for the Folks. There was one trainer who was not performing good in terms of reports work and data i asked him what is the challange on one on one discussion so he admitted that he is facing issue in reporting someone who is younger in age than him than i explained him about protocols and procedures created a friendly environment and we worked together

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer experience is when a customer is satisfied with the services.

Great customer experience is when a customer appreciate the services delivered and the way it is delivered.

What according to you makes you a good candidate for this position? | Because i have experience of BPO and retail both. In BPO i have worked individually and within team as well. i have worked with stakeholders as well to get all the understandings.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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