Subject: Trainer Candidate - Abhishek Krishna
From: Abhishek Krishna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:16:12 -0400

| | Tech Support Test

Name | Abhishek Krishna
E-mail | [email-masked]
Phone Number | (0548) 2553687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghazipur UP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mohan construction | Site Engineer | 14/03/2021 | 30000
Previous Employer 1 | HAIL | Site Engineer | 31/10/2019 | 30000
Previous Employer 2 | HAIL | Service engineer | 31/12/2017 | 27000

If Selected, how much time do you need to join? | 15days
Please briefly describe your work experience specifically in training? | Industrial instruments, and plc products
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Technical issues in plc panel and there problem in router communication between system and instrument

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer those who are explained there  queries to make sure that you can explain about problem.

Great customer are those who have been working with company and understand what you are doing well for them

What according to you makes you a good candidate for this position? | Good Listener, clear in explaining the situation, technical sound knowledge about products
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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