Subject: Arabic Language Test - Ammar Asif
From: Ammar Asif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Apr 2021 11:46:15 -0400

| | Foreign Language Screening Test

Name | Ammar Asif    /  (+91) 9149074691    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for contacting us

We are really sorry that you haven't received your order yet.

We would like to inform you that the delivery address is incorrect and incomplete as per the courier revert.
Please provide us with the contact number and the complete address in order to deliver your order.

kindly provide us the following details:

Home number.....
Street name.....
Neighborhood.....
City.....

However, You can track your order online using the tracking number .... on the website.....

Thank you for your cooperation

feel free to get in touch with us if needed.

Your friends
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

Thank you for reaching out to us.

We apologize for the inconvenience that caused to you.

Kindly note that you can always return the scratched product within 14 days since the order was delivered to you, using you account on the website.
Or you can provide us with a photo of the scratched product so that we can initiate the return or exchange process whatever is applicable on the product as soon as possible.

Thanks for shopping with us

Do not hesitate to contact us if you have any queries.

Your friends
Support Team

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