Subject: Arabic Language Test - Mohammed Osman
From: Mohammed Osman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Apr 2021 11:28:19 -0400

| | Foreign Language Screening Test

Name | Mohammed Osman    /  (141012) 9324603337    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for contacting BobyShop team

We are apologize for inconvenience caused to you.

We are working on it with the concern team and we will update you shortly with resolution.

Thank you for your understanding and patience.

Your friend
BobyShop customer care Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thank you for contacting HomeBox.

We are apologize for inconvenience caused to you.

Kindly provide your order number?

Thank you for your understanding and patience.

Your friend
BobyShop customer care Team

We will be happy to help you.

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