Subject: New Reply Received - Splash - Report of issues with Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 10:14:47 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Splash - Report of issues with Virtual  Ticket comment <div class="WordSection1">
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<div class="MsoNormal" style="background:white"><span style="color:black">Hi Pritish, </span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">If you are referring to arranging a call with Kim to discuss the technical aspects, this already took place at 2pm on 21/12/20 for this exact issue,  I believe I had provided all relevant
 details and responses to Kim’s questions and I provided a site schematic diagram and understood that Kim was to get back to me but I’ve not heard from anyone since 21/12/20 as to the possible cause of this phantom triggering operation, other than yourself
 and Charlotte of course. </span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">Additionally, I had replied earlier today to Charlottes questions so believe you have all relevant details on hand now. (<span style="background:yellow;mso-highlight:yellow">see highlighted
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<div class="MsoNormal">Paul Smith</div>
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<div class="MsoNormal">Director (Vic)</div>
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<div class="MsoNormal">AV Media Systems (VIC)</div>
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<div class="MsoNormal">TEL: 0410 587 544</div>
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<div class="MsoNormal">[email-masked]</div>
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<div class="MsoNormal">(Sent from iPhone)</div>
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<div>From:<span style="color:black"> Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 1, 2021 8:38:22 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked]
 &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span> </div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Greg and Nick,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​​Thank you for your response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In order to investigate this further, we will setup a call with our AV manager and Paul,
<span style="color:black">next week </span>to chat through the technical aspects of the system.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>In the meantime, the Club can surely try to delete the app and re-download all the content again just to see if re-establishes the connection within automation. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also, it would be very helpful to get all the required information that was asked in the previous email by Charlotte before the call. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking forward to your understanding and cooperation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 1 Apr at 5:16 PM
<span class="xseparator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="xseparator"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Nick,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I believe that the number of hours and communications invested by all to get to this point puts us in a position to look at a last resort option for business
 and LMV brand sake. It may be that deleting the current App and downloading the latest app version may or may not solve the issue, but if that same issue comes up again after we reset, it will show the App was not the cause and we will need to focus deeper.
 It’s apparent to me that we should not go another week of back and forth… May end up to be too much for Toa at this point to tolerate further time at his end troubleshooting. He wants it all to work and move on to Launching Virtual with confidence that all
 is working in all studios as expected. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>My 2 cents…</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:
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<b>Date: </b>Thursday, 1 April 2021 at 12:24 PM<br>
<b>To: </b>Paul Smith &lt;[email-masked]&gt;, Les Mills International &lt;[email-masked]&gt;, Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc: </b>Tyler Adams &lt;[email-masked]&gt;, Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Hi Charlotte,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Further to below and after speaking with Greg on this now I wanted to jump in as I had not appreciated that this has been an issue for so long now and obviously
 keen to ensure we do not push a major client to the 'edge' over this issue.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Appreciating what has happened to date and that everyone including the client is trying to resolve asap.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Can I ask we try the below asap to potentially rule out an app issue and accelerate the resolution by removing and then reinstalling the app along with the LM
 content and scheduler?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Greg - please add if I have missed anything.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Cheers</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Nick</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Nick Aspinall </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>| Partnerships Director
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<span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'> | [email-masked]<br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Paul Smith &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 1, 2021 10:37 AM<br>
<b>To:</b> Les Mills International &lt;[email-masked]&gt;; Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Tyler Adams &lt;[email-masked]&gt;; Hylton Drake &lt;[email-masked]&gt;; Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Splash - Report of issues with Virtual</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Charlotte,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I’m eager to help resolve this and get it operational and stable as a priority, it’s been taking a lot of everyone’s time and resources and I can only appreciate the frustration
 this is causing Toa and the health club members in still not being able to launch their virtual system.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>As you know we have attended twice for this issue and unable to determine any fault and it had been operating perfectly on both occasions following the visit.
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#7030A0'>I hope my comments below aid in resolving or at least narrowing down the cause for this.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<i><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Paul Smith</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Director (Vic)</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>AV Media Systems</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 1 April 2021 8:45 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; Paul Smith &lt;[email-masked]&gt;; [email-masked]; [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>Hi Toa,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>Thanks for that, since the status is disconnected Automation won't be functioning , so I'd suggest operating the projector manually
 and turning off Automation for now.  </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#7030A0;background:yellow;mso-highlight:yellow'>As confirmed by Toa this morning, the scheduled classes at 6am Tuesday and 6am Thursday are working perfectly despite
 the “disconnected” message in the automation page of the LMI APP – this means that disconnected message does not seem to have any impact on the commands being sent for scheduled classes,  therefore the phantom operation of the projector can not be discounted
 on the basis of this disconnected status.  It is concerning also that the logs do not show any automation codes being sent, yet the projector and screen and the class is operating perfectly for these classes ??</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#7030A0;background:yellow;mso-highlight:yellow'>Additionally the period in which the Ipad had been switched off, the projector did not switch on during this period,
 then the projector did switch back on at 0326 Tuesday morning. To me this indicates the automation PJLINK command MUST be coming from the App – there is no other device in this closed and dedicated network that can issue a PJLINK command, to this static IP
 address with the PJLINK password for the projector to operate. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#7030A0;background:yellow;mso-highlight:yellow'>Maybe for the purpose of confirmation, Toa could toggle the automation tab to OFF and see what happens – although if
 the “ disconnected” notification is incorrect and scheduled classes are still firing correctly, it would concern me if the OFF tab did infact disable ALL automation signals.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>For PJLINK to function the following needs to be true:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>1. the I.P address of the projector needs to be static –
<span style="color:#7030A0">IP address has been reserved via a MAC address in the dedicated router – checked and confirmed on site twice.</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>2. the projector and iPad need to be on the same network –
<span style="color:#7030A0">Projector and Ipad are on dedicated network via dedicated router as per LMI directions</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>3. Powersave is turned off on the projector –
<span style="color:#7030A0">Eco mode is disabled on Sony Projector</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>4. the projector password is correct –
<span style="color:#7030A0">Password for PJLINK has been checked and double checked</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>5. the projector is on the latest firmware (found within the projector menu settings) –<span style="color:#7030A0"> Firmware version
 is 01.0A released March 2020 (projector installed September 2020) – Sony have confirmed this is the current version – Sony AUS/NZ Professional support 1300 367 669  Sony model no. VPL-PHZ11)</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;background:yellow;mso-highlight:yellow'>Could you confirm the above please?</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#7030A0;background:yellow;mso-highlight:yellow'>All confirmed – please let me know if I can provide any further information to resolve this.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#7030A0'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>For the cycle studio iPad, are you able to access the App Settings and run a diagnostics test via the Version tab?  This should re-establish any broken connections and detect
 any issues.  If you're not able to access the App please send us a screen shot of what you see.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 31 Mar at 5:12 PM
<span class="xxseparator">, Toa Su'a &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span class="xxseparator">&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi mate</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Yes I only powered off the Ipad not the Kiosk.
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Paul Smith &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>&gt;
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<b>Sent:</b> Wednesday, 31 March 2021 3:05 PM<br>
<b>To:</b> Les Mills International &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>&gt;;
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<b>Cc:</b> Toa Su'a &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>&gt;;
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>;
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>;
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>;
</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Toa can you please just confirm that the kiosk itself was still powered ON and you simply had the IPad OFF (just wanted to ensure the
 iPad was isolated but the network switch and accessories were left ON during that time) </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Director (Vic)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>TEL: 0410 587 544</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>(Sent from iPhone)</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Les Mills International &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Sent:</b> Wednesday, March 31, 2021 2:51:22 PM<br>
<b>To:</b> </span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Cc:</b> </span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;; Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span style="color:black">&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I can't see any Automation commands being sent, not even for the Core class at 6am.  Could you send me a photo of the Automation tab within App settings please?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</a> </span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4397:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Confidentiality This information is Confidential. The information contained within this transmission is directed to the defined recipient(s). Should this transmission accidentally
 find its way to an incorrect recipient then it should be destroyed immediately without disclosing or using the information contained within the transmission. If you have received this transmission in error then please inform the sender immediately by return
 email and delete the transmission and all of its associations. Any views expressed in this email are those of the individual sender and may not necessarily reflect the views of Hume City Council. The Hume City Council has implemented anti-virus software, and
 whilst all care is taken, it is the recipient's responsibility to ensure that any attachments are scanned for viruses prior to use. The Hume City Council monitors its email traffic.
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397