Subject: Arabic Language Test - Mohammad Aamir
From: Mohammad Aamir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Apr 2021 03:39:11 -0400

| | Foreign Language Screening Test

Name | Mohammad Aamir    /  (91) 9555153848    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Rahul,
I'm so sorry for the delay. I appreciate you for contacting me. We are fully dedicated here to our valuable customers like you. Just now, I called the courier company regarding your concern and upon calling it was learnt that the address you had provided for the delivery was wrong. The courier told me "I tried to deliver but the address was wrong." As we had shipped the order and it was handed over to the courier company same day.
So I request you to please provide me a correct address so that your order get delivered to you.
Thank you so much for letting us know as we believe in delivering the order as much as fast possible.
Warm rewards

Aamir
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear David,
I am sorry to learn that TV Cabinet had too many scratches on it. Our company is much concerned to learn about many scratches on it. Because we try our best to give our services in a best manner. We don't know how it has happened. We would like to address your matter further.Our company will investigate it thoroughly and if you concern is right we will replace it as we provide efficient and quality services to our valuable customers. Our company will instruct our staffs to always handle goods with care and fully attention to avoid such problems.
Further, we apologize the inconvenience. We will take this to our attentions and try our best to provide better quality services to you.
For any problem please contact us because we are here only for people like you.
Thank you so much, you are our valuable customer.
Aamir
Customer service representative

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