Subject: German Language Test - Rahul Gavade
From: Rahul Gavade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Apr 2021 01:39:32 -0400

| | Foreign Language Screening Test

Name | Rahul Gavade    /  (+91) 88805699487    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

Thanks for contacting us and sorry for the inconveniences for the delay in order.
The address is wrong which you have mentioned while ordering the product.
can you please provide us the correct address where you live now, so we can deliver the order as soon as possible.

Regards
Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz,

We hope you are doing well, thanks for contacting support team and informing about the issue.
Really sorry to hear about this and we will replace your product in a week.
Please send us the original bill and photo of product.

Regards
Support Team

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