Subject: New Reply Received - Splash - Report of issues with Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 01 Apr 2021 04:16:44 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Splash - Report of issues with Virtual  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Nick,</span></div>
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<div class="MsoNormal"><span lang="EN-US">I believe that the number of hours and communications invested by all to get to this point puts us in a position to look at a last resort option for business and LMV brand sake. It may be that deleting the current App
 and downloading the latest app version may or may not solve the issue, but if that same issue comes up again after we reset, it will show the App was not the cause and we will need to focus deeper. It’s apparent to me that we should not go another week of
 back and forth… May end up to be too much for Toa at this point to tolerate further time at his end troubleshooting. He wants it all to work and move on to Launching Virtual with confidence that all is working in all studios as expected.
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<div class="MsoNormal"><span lang="EN-US">My 2 cents…</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b>
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
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<div class="MsoNormal" style="background:white"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
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<div>From: <span style="font-size:12.0pt;color:black">Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 1 April 2021 at 12:24 PM<br>
<b>To: </b>Paul Smith &lt;[email-masked]&gt;, Les Mills International &lt;[email-masked]&gt;, Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc: </b>Tyler Adams &lt;[email-masked]&gt;, Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi Charlotte,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Further to below and after speaking with Greg on this now I wanted to jump in as I had not appreciated that this has been an issue for so long now and obviously keen to ensure we do not push a
 major client to the 'edge' over this issue.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Appreciating what has happened to date and that everyone including the client is trying to resolve asap.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Can I ask we try the below asap to potentially rule out an app issue and accelerate the resolution by removing and then reinstalling the app along with the LM content and scheduler?</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Greg - please add if I have missed anything.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Cheers</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Nick</span></div>
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<span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Nick Aspinall </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>| Partnerships Director - Australia</span><span style="font-size:12.0pt;color:black"></span>
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<span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'> | [email-masked]<br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
Tel: +61 431 066 007</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'> </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>| <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer">www.lesmills.com.au</a>  </span><span style="font-size:12.0pt;color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Paul Smith &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 1, 2021 10:37 AM<br>
<b>To:</b> Les Mills International &lt;[email-masked]&gt;; Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Tyler Adams &lt;[email-masked]&gt;; Hylton Drake &lt;[email-masked]&gt;; Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Splash - Report of issues with Virtual</span> </div>
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<div class="xmsonormal">Hi Charlotte, </div>
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<div class="xmsonormal">I’m eager to help resolve this and get it operational and stable as a priority, it’s been taking a lot of everyone’s time and resources and I can only appreciate the frustration this is causing Toa and the health club members in still
 not being able to launch their virtual system.</div>
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<div class="xmsonormal">As you know we have attended twice for this issue and unable to determine any fault and it had been operating perfectly on both occasions following the visit.
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<div class="xmsonormal"><span style="color:#7030A0">I hope my comments below aid in resolving or at least narrowing down the cause for this.</span></div>
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<div class="xmsonormal"><i><span style='font-family:"Arial",sans-serif'>Paul Smith</span></i></div>
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<div class="xmsonormal">Director (Vic)</div>
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<div class="xmsonormal"><b>AV Media Systems</b></div>
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<div class="xmsonormal">0410 587 544</div>
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<div class="xmsonormal">9543 6525</div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 1 April 2021 8:45 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; Paul Smith &lt;[email-masked]&gt;; [email-masked]; [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Hi Toa,</span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Thanks for that, since the status is disconnected Automation won't be functioning , so I'd suggest operating the projector manually and turning off Automation for now.  </span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica;color:#7030A0">As confirmed by Toa this morning, the scheduled classes at 6am Tuesday and 6am Thursday are working perfectly despite the “disconnected” message in the automation page
 of the LMI APP – this means that disconnected message does not seem to have any impact on the commands being sent for scheduled classes,  therefore the phantom operation of the projector can not be discounted on the basis of this disconnected status.  It is
 concerning also that the logs do not show any automation codes being sent, yet the projector and screen and the class is operating perfectly for these classes ??</span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica;color:#7030A0">Additionally the period in which the Ipad had been switched off, the projector did not switch on during this period, then the projector did switch back on at 0326 Tuesday
 morning. To me this indicates the automation PJLINK command MUST be coming from the App – there is no other device in this closed and dedicated network that can issue a PJLINK command, to this static IP address with the PJLINK password for the projector to
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica;color:#7030A0">Maybe for the purpose of confirmation, Toa could toggle the automation tab to OFF and see what happens – although if the “ disconnected” notification is incorrect and scheduled
 classes are still firing correctly, it would concern me if the OFF tab did infact disable ALL automation signals.</span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">For PJLINK to function the following needs to be true:</span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">1. the I.P address of the projector needs to be static –
<span style="color:#7030A0">IP address has been reserved via a MAC address in the dedicated router – checked and confirmed on site twice.</span></span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">2. the projector and iPad need to be on the same network –
<span style="color:#7030A0">Projector and Ipad are on dedicated network via dedicated router as per LMI directions</span></span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">3. Powersave is turned off on the projector –
<span style="color:#7030A0">Eco mode is disabled on Sony Projector</span></span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">4. the projector password is correct –
<span style="color:#7030A0">Password for PJLINK has been checked and double checked</span></span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">5. the projector is on the latest firmware (found within the projector menu settings) –<span style="color:#7030A0"> Firmware version is 01.0A released March 2020 (projector installed
 September 2020) – Sony have confirmed this is the current version – Sony AUS/NZ Professional support 1300 367 669  Sony model no. VPL-PHZ11)</span></span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Could you confirm the above please?</span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica;color:#7030A0">All confirmed – please let me know if I can provide any further information to resolve this.
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">For the cycle studio iPad, are you able to access the App Settings and run a diagnostics test via the Version tab?  This should re-establish any broken connections and detect any issues.
  If you're not able to access the App please send us a screen shot of what you see.</span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Thanks</span></div>
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<span style="font-size:10.0pt;font-family:Helvetica">Charlotte<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</span></a>
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<span style="font-size:10.0pt;font-family:Helvetica">On Wed, 31 Mar at 5:12 PM
<span class="xseparator">, Toa Su'a &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span class="xseparator"><span style="font-size:10.0pt;font-family:Helvetica">&gt;
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Hi mate</span></div>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Yes I only powered off the Ipad not the Kiosk.
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">cheers</span></div>
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<span style="font-size:10.0pt;font-family:Helvetica">From:</span><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica"> Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">&gt;
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<b>Sent:</b> Wednesday, 31 March 2021 3:05 PM<br>
<b>To:</b> Les Mills International &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica"><br>
<b>Cc:</b> Toa Su'a &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica"><br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual </span>
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<div class="xmsonormal" style="background:white"><span style="font-size:10.0pt;font-family:Helvetica;color:black">Toa can you please just confirm that the kiosk itself was still powered ON and you simply had the IPad OFF (just wanted to ensure the iPad was isolated
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">TEL: 0410 587 544</span></div>
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<b><span style="font-size:10.0pt;font-family:Helvetica;color:black">From:</span></b><span style="font-size:10.0pt;font-family:Helvetica;color:black"> Les Mills International &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black">&gt;<br>
<b>Sent:</b> Wednesday, March 31, 2021 2:51:22 PM<br>
<b>To:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black">&gt;<br>
<b>Cc:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black">&gt;;
 Paul Smith &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black"> &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span style="font-size:10.0pt;font-family:Helvetica;color:black">&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span><span style="font-size:10.0pt;font-family:Helvetica">
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">I can't see any Automation commands being sent, not even for the Core class at 6am.  Could you send me a photo of the Automation tab within App settings please?</span></div>
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<span style="font-size:10.0pt;font-family:Helvetica">Charlotte<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</span></a>
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<span style="font-size:10.0pt;font-family:Helvetica">On Wed, 31 Mar at 1:36 PM
<span class="xxseparator">, Toa Su'a &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span class="xxseparator"><span style="font-size:10.0pt;font-family:Helvetica">&gt;
 wrote: </span></span>
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Hi Charlotte
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">After viewing the footage, it seems the projector turned itself on at 3.26am Tuesday morning and stayed on interrupting the scheduled class.
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">I’m not 100% sure but something from the Ipad is triggering the Projector and Screen to turn on.
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<span style="font-size:10.0pt;font-family:Helvetica">From:</span><span style="font-size:10.0pt;font-family:Helvetica">
<span lang="EN-US">Les Mills International &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">&gt;
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<b>Sent:</b> Tuesday, 30 March 2021 7:56 AM<br>
<b>To:</b> </span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica"><br>
<b>Cc:</b> Toa Su'a &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">&gt;;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">;
</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">[email-masked]</span></a><span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica"><br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual </span>
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<span style="font-size:10.0pt;font-family:Helvetica">Charlotte<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer"><span style="font-size:10.0pt;font-family:Helvetica">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</span></a>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">4397:859387</span><span style="font-size:10.0pt;font-family:Helvetica">
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Confidentiality This information is Confidential. The information contained within this transmission is directed to the defined recipient(s). Should this transmission accidentally find
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 and delete the transmission and all of its associations. Any views expressed in this email are those of the individual sender and may not necessarily reflect the views of Hume City Council. The Hume City Council has implemented anti-virus software, and whilst
 all care is taken, it is the recipient's responsibility to ensure that any attachments are scanned for viruses prior to use. The Hume City Council monitors its email traffic.
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<div class="xmsonormal"><span style="font-size:10.0pt;font-family:Helvetica">Confidentiality This information is Confidential. The information contained within this transmission is directed to the defined recipient(s). Should this transmission accidentally find
 its way to an incorrect recipient then it should be destroyed immediately without disclosing or using the information contained within the transmission. If you have received this transmission in error then please inform the sender immediately by return email
 and delete the transmission and all of its associations. Any views expressed in this email are those of the individual sender and may not necessarily reflect the views of Hume City Council. The Hume City Council has implemented anti-virus software, and whilst
 all care is taken, it is the recipient's responsibility to ensure that any attachments are scanned for viruses prior to use. The Hume City Council monitors its email traffic.
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397