Subject: Arabic Language Test - Abualqassim Ahmed
From: Abualqassim Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Mar 2021 09:49:16 -0400

| | Foreign Language Screening Test

Name | Abualqassim Ahmed     /  (0091) 9315681189    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

The apology of the esteemed Mr. ... Greetings, and after I wanted, through this letter, I convey to you our sincere apology for the inconvenience, obstacles, or impact on the workflow that you have caused, which has occurred and we are still committed to accessing your site again. Allow me to express to you my sincere apology and regret about what It happened from us, and also with the assurance that this matter will not happen again in the future

اعتذار السيد الفاضل تحية طيبة وبعد رغبت من خلال هذه الرسالة أن أنقل لك خالص اعتذارنا عن ما سببه الموقف الذي قمت به من إزعاج أوعقبات أو تأثير على سير العمل والذي قد حدث و نحن مازلناملتزمين بالوصول إلى موقعك مرة أخرى اسمحوا لي أن أعبر لكم عن خالص الاعتذار والأسف بشأن ما حدث مننا، وأيضًا مع التأكيد على أن هذا الأمر لن يتكرر مرة أخرى في المستقبل

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We regret the delay in receiving the request, and just as we regret the treatment of the transport representative for this behavior, please know that the request will be delivered as soon as possible, and the complaint has been sent to me, the transport company to do the necessary procedures with this employee again, please accept our apology, as the maximum will be done.  We have to improve our service to your satisfaction

ناسف حقا لأنك تلقيت منتج مختلف عن المنتج الذي طلبته في الأصل من موقعنا علي الانترنت
بالتأكيد ليست هذا التجربه التي نريد  أن يحصل عليها عملاؤنا عندما يتسوقون معنا.
كما يحزننا انه ليتم خدمتكم كما ينبغي  من قبل موظفين خدمه العملاء
يرجى العلم انه  سيتم استبدال المنتج فورا بالمنتج المعنى

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