Subject: Ticket re-opened - [#4408] icon fitness pardes hanna
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 15:39:09 +0000

Hi Pritish Nandi,  Ticket “#4408 – icon fitness pardes hanna” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408 to view the ticket.  Ticket comment   
 The iPad is connected directly to the projector NEC ME331XLCD As you requested. And still in sound. The person in charge of the connections says it is related to you (the app).  

 

 

 

  
 From: Les Mills International [mailto:[email-masked]]
 
Sent: Tuesday, March 30, 2021 11:46 AM 
To: Icon Pardes Hana <[email-masked]> 
Subject: Re: icon fitness pardes hanna

 

 

 
 Hi Pardes, 

 
 
 ​ 

 
 
 We are glad to know that the login issue with the Virtual App is now fixed. 

 
 
 ​ 

 
 
 Regarding the sound, please note that the Virtual App itself does not have any sound however plays the Class on an external display you have connected. 

 
 
 ​ 

 
 
 If you do not have sound then we would like to know if you have used all the recommended equipment for the Virtual Setup. You can check the link below to make sure you have
 all the pieces installed.  

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment- 

 

   

 
 Also, it would be helpful to know what make and model of EDID you are using. Please do send us a schematic of the Virtual Setup so that we can check this further. You can
 obtain the schematic from your AV provider who installed the Virtual for you. 

 

   

 
 Looking forward to your reply.  

 

   

 
 Best regards, 
​Pritish 
Customer Services 
Les Mills Virtual App 

 

 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408 

 

  

 

  

 

 
On Tue, 30 Mar at 8:06 PM
, Icon Pardes Hana <[email-masked]> wrote:

 

 
 Hi 

 

I was able to open the link and restore our user in the app 
but there is still a sound issue in the app only.

 

 
There is no sound in the app, in other apps and youtube have sound.

 

 
Waiting for help.

 

 
Thank you

 

   

 

 

From: Les Mills International [mailto:[email-masked]]
 
Sent: Tuesday, March 30, 2021 7:51 AM 
To: Icon Pardes Hana <[email-masked]> 
Subject: Re: icon fitness pardes hanna

 

 

 

 

 Hi Pardes, 

 

 
 ​ 

 

 
 ​Thank you for your reply and screenshot. 

 

 

 

 
 
 I just checked this link and it works fine for me. There is no internal link problem. Could you please try using the Chrome browser or another computer. 

 

 

 

 
 
 Please let us know how bis goes. 

 

 

 

 

Best regards,

 

 

Olesia

 

 

Customer Services

 

 

Les Mills Virtual App

 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408 

 

 
 
 On Tue, 30 Mar at 3:19 AM
, Icon Pardes Hana <[email-masked]> wrote:

 

 

The link does not work (france photo).

 

 

 

 

 

 
From: Les Mills International [mailto:[email-masked]]
 
Sent: Monday, March 29, 2021 5:11 PM 
To: Icon Pardes Hana <[email-masked]> 
Subject: Re: icon fitness pardes hanna

 

 

   

 

 

 
 Hi Pardes, 

 

 

 ​ 

 

 

 Thank you for your reply. 

 

 

   

 

 

 You're right, you need to log into the Scheduler (in the browser, not in the app). Use the link below to enter your Scheduler: 

 

 

   

 

 

 https://uk.lesmillsvirtual.com/virtual/login 

 

 

   

 

 

 If you are still having difficulties unlinking your device, please let us know. 

 

 

   

 

 

 
Kind regards,

 

 

 

Olesia

 

 

 

Customer Services

 

 

 

Les Mills Virtual App

 

 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408  

 

 

 
4408:859387

 

 

 

 

4408:859387

 

 

 

 
4408:859387