Subject: New Reply Received - icon fitness pardes hanna
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 15:39:09 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  icon fitness pardes hanna  Ticket comment <div class="WordSection1">
<pre style="line-height:27.0pt;background:#F8F9FA"><span lang="EN" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#202124'>The iPad is connected directly to the projector</span><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#202124'> NEC ME331XLCD </span><span lang="EN" style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#202124'>As you requested. And still in sound. The person in charge of the connections says it is related to you (the app).<div></div></span></pre>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Tuesday, March 30, 2021 11:46 AM<br>
<b>To:</b> Icon Pardes Hana &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: icon fitness pardes hanna</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Pardes,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are glad to know that the login issue with the Virtual App is now fixed.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Regarding the sound, please note that the Virtual App itself does not have any sound however plays the Class on an external display you have connected.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If you do not have sound then we would like to know if you have used all the recommended equipment for the Virtual Setup. You can check the link below to make sure you have
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also, it would be helpful to know what make and model of EDID you are using. Please do send us a schematic of the Virtual Setup so that we can check this further. You can
 obtain the schematic from your AV provider who installed the Virtual for you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking forward to your reply. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
​Pritish<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 30 Mar at 8:06 PM
<span class="separator">, Icon Pardes Hana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I was able to open the link and restore our user in the app<br>
but there is still a sound issue in the app only.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>There is no sound in the app, in other apps and youtube have sound.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Waiting for help.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Tuesday, March 30, 2021 7:51 AM<br>
<b>To:</b> Icon Pardes Hana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: icon fitness pardes hanna</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Pardes,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Thank you for your reply and screenshot.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I just checked this link and it works fine for me. There is no internal link problem. Could you please try using the Chrome browser or another computer.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how bis goes.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Best regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Olesia</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Customer Services</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 30 Mar at 3:19 AM
<span class="separator">, Icon Pardes Hana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The link does not work (france photo).</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Monday, March 29, 2021 5:11 PM<br>
<b>To:</b> Icon Pardes Hana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: icon fitness pardes hanna</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Pardes,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You're right, you need to log into the Scheduler (in the browser, not in the app). Use the link below to enter your Scheduler:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">https://uk.lesmillsvirtual.com/virtual/login</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408</a> </span></div>
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