Subject: Arabic Language Test - shafiya shahi
From: shafiya shahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Mar 2021 06:14:12 -0400

| | Foreign Language Screening Test

Name | shafiya shahi    /  (91) 7034771746    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ma'am,

Thank you for letting us know about this issue, and we are so sorry to hear this. Our team will make sure that your product will reach on time and also guarantee that there wont be any issue here after as you are our valuable customer.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ma'am,

Hope you are doing great. Thank you for letting us know about this issue. We will sincerely lookup on this issue and make sure that it wont be repeated. We apologize you for the same.

Thank you.

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