Subject: Arabic Language Test - MD ALAUL HAQUE
From: MD ALAUL HAQUE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Mar 2021 03:24:40 -0400

| | Foreign Language Screening Test

Name | MD ALAUL HAQUE    /  (+91) 7280895125    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer.
I am sorry to know that you order has not been delivered on time and as per your request and our wish master behaved unprofessionally we feel sorry for that and assure you that I have registered concern and your order will be delivered as per your request. we just ask you to please send email id or phone no you have talked on so that we can investigate the matter and take appropriate action against guilty one.
if you have any other query please feel free to contact us we always ready to hear from you and your trust matters us.
Thank You
Best Regard
MD ALAUL HAQUE
customer care excutive
Baby shop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | MA

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