Subject: New Reply Received - icon fitness pardes hanna
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 29 Mar 2021 13:52:36 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  icon fitness pardes hanna  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Your first step includes me logging into the Virtual scheduler and when I try to log in with the username and the password I have it shows me the picture I attached
 to the previous mail. </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
<br>
<b>Sent:</b> Friday, March 26, 2021 4:39 PM<br>
<b>To:</b> Icon Pardes Hana &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ben Koifman &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: icon fitness pardes hanna</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Pardes,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting us today.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please follow these steps to resolve the issue:</span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>1.
<a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">Log into the Virtual scheduler </a>tool via your desktop with your Virtual username and password.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>2. Click on the Settings icon and select 'Manage Devices' .</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would
 like to remove (in the below example there is only one device connected)</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>4. Click the Green button: SAVE CHANGES to process the device unlinking.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>5. Once this has processed, it will take 5 minutes for the app to become ready for connecting/pairing with your studio timetable.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif'>6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjg2NjIxNTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.YCLYHQIzms2JEWOYxHKgkCoaMYlQH6nryz365H56nnQ" alt="image"></span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Best regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Olesia</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Customer Services</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408</a> </span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 27 Mar at 1:55 AM
<span class="separator">, Icon Pardes Hana &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" align="right" dir="RTL" style="text-align:left;direction:rtl;unicode-bidi:embed">
<span dir="LTR" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hello lesmills,<br>
we had a problem with the sound in the app an we accidentally deleted it and reinstalled it.<br>
now when try to reconnect it shows the account is not active.<br>
we would appreciate the help as soon as you can.</span><span dir="LTR"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" align="right" dir="RTL" style="text-align:left;direction:rtl;unicode-bidi:embed">
<span dir="LTR" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you, icon pardes hanna.
</span><span lang="HE" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span dir="LTR"></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'><span dir="LTR"></span>4408:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
<span lang="HE" dir="RTL"></span></span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>

Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36088876485'>IMG-20210325-WA0076.jpeg</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4408