Subject: Dutch Language Test - Hiranmayee Debi
From: Hiranmayee Debi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Mar 2021 05:48:23 -0400

| | Foreign Language Screening Test

Name | Hiranmayee Debi    /  (91) 8133869980    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Yes Ma'am, I've checked your order details.

Don't worry Ma'am our team will look into this matter, your products will be delivered soon.We will get back to you as soon as possible.

Due to unavoidable circumstances such delay happened, sorry for inconvenience. Please cooperate with us, your concern will be strictly taken into consideration. Pl stay connected with us. For further queries, you are always welcome, we're always there for your convenience.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Don't worry ma'am. Your complaint has been registered. Our team will strictly look into this matter.
Due to unavoidable circumstances delivery has been delayed, asking apology for that.
Our support system assures you to make the product delivered bearing id 9643039489.
Amazon values its customers and their comfort too. For further queries please contact 9867906326 or visit [email-masked], so that we can reach to you and meet your problems solved.
Thank you

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