Subject: New Reply Received - Subtitles - LMME (Gymnation)
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 09:29:24 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Subtitles - LMME (Gymnation)  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi Olesia,</div>
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Thank you for the response. </div>
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There is no option to choose from on the subtitles tab. (Attached image) </div>
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Furthermore, we intend to keep the subtitle option available for all classes that are on the virtual schedule. </div>
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We have tried heading to the class scheduler looking for the language option, there are no subtitle options to choose from as well. </div>
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<img style="user-select: none; width: 684px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg4MDkwNzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.O1uSNtUe53L26J_xnm2BdMOGCFezq6ULJAYNH0joq9A"><br>
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Additionally, here is a screenshot of the <span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt">Scheduler Settings:</span>
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<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0px"><b><span style="margin:0px; font-size:13.5pt; font-family:Arial,sans-serif; color:rgb(9,41,57)">Desmond Wong</span></b></div>
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<span style="margin:0px; font-size:10.5pt; font-family:Arial,sans-serif; color:rgb(9,41,57)"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" style="margin:0px"><span style="margin:0px">[email-masked]</span></a></span>
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<span style="margin:0px; font-size:10.5pt; font-family:Arial,sans-serif; color:rgb(9,41,57)"><a href="http://www.gymnation.com/" target="_blank" rel="noreferrer" style="margin:0px"><span style="margin:0px">www.gymnation.com</span></a></span>
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<a href="http://facebook.com/GYMNATIONUAE" target="_blank" rel="noreferrer" style="margin:0px"><span style="margin:0px; font-size:8.5pt; color:rgb(68,68,68)"><img class="EmojiInsert" alt="signature_1827209519" style="margin:0px; width:23.99pt; height:23.99pt" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg4MDkwNzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.UKgEmY2Um9vs-vPEgo14uiFmUg0LsNZX_GlYOn-SP8I"></span></a>
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<a href="http://instagram.com/GYMNATION_UAE" target="_blank" rel="noreferrer" style="margin:0px"><span style="margin:0px; font-size:8.5pt; color:rgb(68,68,68)"><img class="EmojiInsert" alt="signature_1830713537" style="margin:0px; width:23.99pt; height:23.99pt" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg4MDkwNzgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.alxJWgTPHn5Uj0putZ_ssAp52LzyYMaRBKYLhlmcj9A"></span></a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 28, 2021 12:12 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Desmond Wong &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Subtitles - LMME (Gymnation)
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<div dir="ltr">Hi Lauren,<br>
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Thanks for reaching out to support.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We've reviewed your issue and can offer 'Audio and subtitle languages displayed' workaround, please see the article below:<br>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000091804-changing-the-audio-and-or-subtitle-languages-during-playback" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000091804-changing-the-audio-and-or-subtitle-languages-during-playback</a>
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<div dir="ltr">​</div>
<div dir="ltr">or</div>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000204924?lang=en&amp;portalId=36000052867" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000204924?lang=en&amp;portalId=36000052867</a></div>
<div dir="ltr">​</div>
<div dir="ltr">We will keep this ticket open for another 48 hours if you have any further questions.</div>
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Kind regards,</div>
<div dir="ltr">Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4410" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4410</a>
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<blockquote class="x_freshdesk_quote">On Sun, 28 Mar at 7:59 PM <span class="x_separator">
, Lauren Downey &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal">I was just wondering if it is possible to have the option of selecting English Subtitles for the cycle Virtual programs.  It is possible to select this in the Club Preferences, however when scheduling a class, it does not have the option
 to add subtitles.</div>
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<div class="x_MsoNormal">Is this option available yet?  Gymnation Motor City is the club that has asked. 
<a href="https://lesmills.my.salesforce.com/0012L0000163w4J?srPos=0&amp;srKp=001" rel="noreferrer">
Business Account: Gymnation Motor City ~ Salesforce - Unlimited Edition</a> </div>
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<div class="x_MsoNormal">Many thanks for your support.</div>
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<div class="x_MsoNormal">Kind regards</div>
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<b><span lang="EN-AU" style='font-size:8.0pt; font-family:"Avenir LT Com 35 Light"; color:black'>Lauren Downey
</span></b><span lang="EN-AU" style='font-size:8.0pt; font-family:"Avenir LT Com 35 Light"; color:gray'> | Group Fitness Specialist | Club Operations Manager |
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</span><span lang="EN-AU" style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>Les Mills Middle East</span><span lang="EN-AU" style='font-size:8.0pt; font-family:"Avenir LT Com 35 Light"; color:gray'></span>
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<span lang="EN-AU" style='font-size:8.0pt; font-family:"Avenir LT Com 35 Light"; color:gray'>Tel +971523731825|
<a href="http://www.lesmills.com/ae" rel="noreferrer"><span style="color:#0563C1">www.lesmills.com/ae</span></a>
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<td width="24" style="width:.25in; padding:0in 0in 0in 0in">
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<a href="http://www.youtube.com/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span style="color:gray; text-decoration:none"><img width="24" height="30" id="x_Picture_x0020_5" alt="youtube" style="width:.25in; height:.3125in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg4MDY3NTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.JmJOEGUkhRi7oKhOopp-NdOoy-i5RDSpvITWBcEbqDo"></span></a><span style=""></span>
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<td width="24" style="width:.25in; padding:0in 0in 0in 0in">
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<a href="http://instagram.com/lesmillstribe" target="_blank" rel="noreferrer"><span style="color:gray; text-decoration:none"><img width="24" height="30" id="x_Picture_x0020_6" alt="instagram" style="width:.25in; height:.3125in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg4MDY3NTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.cu9eIsC7MYLsOdmM_piIVh2H3ROUCw5WTBwWRsGkrXI"></span></a><span style=""></span>
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<a href="https://www.lesmills.com/ae/shop/equipment/" rel="noreferrer"><span lang="EN-US" style="color:#0563C1; text-decoration:none"><img width="510" height="129" id="x_Picture_x0020_1" style="width:5.3125in; height:1.3385in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg4MDY3NTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.J-ZVIRiKmBAUuhKWegOokYgAIftCGWNBapkxYWhZ-NI"></span></a><span lang="EN-US" style=""></span>
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</blockquote>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4410