Subject: Ticket re-opened - [#4410] Subtitles - LMME (Gymnation)
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 28 Mar 2021 09:29:24 +0000

Hi Pritish Nandi,  Ticket “#4410 – Subtitles - LMME (Gymnation)” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4410 to view the ticket.  Ticket comment   
Hi Olesia, 

 
 
Thank you for the response.  

 
 
There is no option to choose from on the subtitles tab. (Attached image)  
 
Furthermore, we intend to keep the subtitle option available for all classes that are on the virtual schedule.  

 

 

We have tried heading to the class scheduler looking for the language option, there are no subtitle options to choose from as well.  

 

Additionally, here is a screenshot of the Scheduler Settings:

 

 

 

 

 

 

 

 
 Desmond Wong 

 

 

 

 

 

 

 

 

[email-masked]

 

 

 

 

 

www.gymnation.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  
 From: Les Mills International <[email-masked]> 
Sent: Sunday, March 28, 2021 12:12 PM 
To: [email-masked] <[email-masked]> 
Cc: Desmond Wong <[email-masked]> 
Subject: Re: Subtitles - LMME (Gymnation)

 

 Hi Lauren, 
 
Thanks for reaching out to support. 
 ​ 
 
 We've reviewed your issue and can offer 'Audio and subtitle languages displayed' workaround, please see the article below: 
 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000091804-changing-the-audio-and-or-subtitle-languages-during-playback
 
 ​ 
 or 
 ​ 
 https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000204924?lang=en&portalId=36000052867 
 ​ 
 We will keep this ticket open for another 48 hours if you have any further questions. 

Kind regards, 
 Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4410

 On Sun, 28 Mar at 7:59 PM 
, Lauren Downey <[email-masked]> wrote:
 
 Good Morning 

 

 I was just wondering if it is possible to have the option of selecting English Subtitles for the cycle Virtual programs.  It is possible to select this in the Club Preferences, however when scheduling a class, it does not have the option
 to add subtitles. 

 

 Is this option available yet?  Gymnation Motor City is the club that has asked. 

Business Account: Gymnation Motor City ~ Salesforce - Unlimited Edition  

 

 Many thanks for your support. 

 

 Kind regards 

 

 

 

 
 
Lauren Downey
 | Group Fitness Specialist | Club Operations Manager |
 
Les Mills Middle East

 
 
Tel +971523731825|
www.lesmills.com/ae