Subject: Spanish Language Test - Shankar Singh Manral
From: Shankar Singh Manral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Mar 2021 02:19:16 -0400

| | Foreign Language Screening Test

Name | Shankar Singh Manral    /  (91) 9311395881    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

We are really sorry for the inconvenience caused to you and thanks for the feedback. We will share your feedback with our courier partner and make sure that the order is delivered on time.
If due to any reason the order is not delivered within 24 hours, we will initiate the refund for the same. However, we will try our best to make the delivery possible within 24 hours.

We really appreciate your patience and assure you that the feedback about the courier partner will be taken seriously and right action will be taken.

Regards,
XYZ
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

We are sorry for the inconvenience caused to you and thanks for the feedback provided for the support team.
We assure you that the right step will be taken for the feedback and request you to provide the details about the item and the color you want to be exchanged with.

We appreciate for the patient and waiting for your response.

Regards,
XYZ,
BayShop Team

| |