Subject: Dutch Language Test - sagar Seth
From: sagar Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Mar 2021 02:15:54 -0400

| | Foreign Language Screening Test

Name | sagar Seth    /  (011) 9312204301    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Thank you for writing to us.

We understand your concern about order delay. We really apologise for the inconvenience caused.

This is not the service we want our customer to receive. We are always focused to provide best in class service to our customer. Rest assured, appropriate measures will be taken against the delivery agent.

Also as per your request, we have made the required changes to get this order 9643039489 delivered to you on priority.

We appreciate your patience and understanding with this matter.

For further query, please write to us at [email-masked]

Kind regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear XYZ,

Thank you for writing to us.

We are really sorry for the inconvenience caused.

This is not the service we want our customer to receive. We are always focused to provide best in class service to our customer. Rest assured, appropriate measures will be taken against the delivery agent.

We have also checked your order details and arranged a replacement for your order which will be delivered to on *****.

We appreciate your patience and understanding with this matter.

Kind regards
XYZ

| |