Subject: Spanish Language Test - rohit salaria
From: rohit salaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 22:27:24 -0400

| | Foreign Language Screening Test

Name | rohit salaria    /  (91) 8699761107    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

Apologies for the delay and inconvenience.

This is regarding your order number 9643039489 ordered on 23-March-21.

We really understand your concern and already shared feedback to courier team Moreover we have already intiated a ticket number so that product which you have ordered should reach to you with 24 hours.

Thank you for feedback and take complete ownership for this.

Your complaint is already launched and will be resolved within 24 hours.

Thanks,
Baby shop TeamHell

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Ma'am,

Apologies for the delay and inconvenience.

This is regarding your order number 9643039489. We already raised the request on this to the required department with respective feedback shared by you.

I do agree that this should have been delivered and email already shared with courier team at same time.

We promise to digdive for the issue have raised and will take appropriate action accordingly.

Thanks for feedback and replacement already intiated from our moreover you will get confirmation email within 24-48 hours.

Looking forward to continue shopping with us.

Thanks & regards,
Babyshop Team

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