Subject: Arabic Language Test - Mohd Mustahsan
From: Mohd Mustahsan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 13:01:15 -0400

| | Foreign Language Screening Test

Name | Mohd Mustahsan     /  (91) 8588905991    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear Customer,

Thank you for contacting us.

We really apologize for the inconvenience and delay caused to you.

We would like to inform you that we have escalated your concern to the relevant team to deliver the order as soon as possible and investigate the reason behind the delay so that the strictest action could be taken against the courier guy.

Note: We would like to compensate for the inconveniences by giving voucher worth SAR10 that can be used for the next purchase from Babyshop.

Regards,
Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear Customer

Thank you for shopping with us.

We sincerely apologise for the inconvenience that you faced while shopping with us.

We would like to request you to share the picture of the wrong items so that we can further check the issue with the relevant team. Noting that we have raised the issue regarding the rude behaviour of the Customer Support Team to the concerned team so that the matter can be investigated thoroughly and exemplary action could be taken against the Customer Care Executive in the question.

We would compensate for the inconvenience once the picture of the wrong items is sent to us as we have to check whether the items are wrong or not.

Regards,
Support Team.

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