Subject: Russian Language Test - Mohammad Aasif
From: Mohammad Aasif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 05:32:07 -0400

| | Foreign Language Screening Test

Name | Mohammad Aasif    /  (+91) 7006526654    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear {ABC},

My sincerest apologies. Late deliveries can be a real pain. I assure you that we’re doing everything possible to resolve this issue for you.

And please be assured that we'll look into this and make sure stringent steps are taken as we do not tolerate unprofessional behavior. That said, we'll do our best and put more measures in place to make sure that such instances do not happen again. We have provided feedback to the courier partner along with this complaint link.

I'm sorry, ABC, but in this case I cannot offer an account credit. I understand this wasn’t ideal.

We will try our best to deliver you product as soon as possible.

Hope this will not let you stop shoppiig with us.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

I’d like to apologize for the delay caused and behaviour from our support team.I can totally understand how frustrating this has been for you. Here is a solution for you from us,Just go for the exchange on the website and we will make sure this time the same product will be delivered on time without any delay.

I’ve now processed your delivery and tagged it as priority.

Hope this bad experience will not effect you from shopping with us.

Thanks

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