Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Mar 2021 01:06:24 -0400

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (+91) 9560402284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badrpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Representative Opposition | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Good if i will face this kinds of problem so i will check first Internet  connection That it is working or not to search anything else then if it is still not working then open troubleshooting option and check what is problem then fixed it it also happened some times some websites are being blocked by the browser so we also check that and one of the most important thing that clear all cookies of your browser this are the measure issues which we have to check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To pair a Bluetooth headset, speaker, or other audio device
On your PC, select Start > Settings > Devices > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth. Choose the device and follow additional instructions if they appear, then select Done.

What according to you makes you a good candidate for customer service or technical support job? | For technical support on of the most important thing first be polite and good communication problem solving nurture.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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