Subject: Chat audits - Jayway+Doha+Txt+Colocation - 25-MaR-2021.
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, harsh sharma <[email-masked]>, nushat hashmi <[email-masked]>, Dimpy Chawla <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Fri, 26 Mar 2021 08:41:28 -0700 (MST)

Hi Team, 

PFA for the audit report for dated 25-MaR-2021. 

Chat ID: QQCJ7CXFR7 
10:56:45 pm) Visitor - Please forward your hr email address to share my CV 
10:58:34 pm) Nushat - You can check the job opportunities here - https://www.rentacardoha.com/job-vacancies. @Nushat, did you cross checked the link whether we have jobs to offer or not? 

Chat ID: QQFJCCXSV6 
11:04:59 pm) Visitor - Any chance to get your head office email and phone number 
11:05:50 pm) Visitor - Thanks 
11:06:01 pm) Visitor - Got to go 
11:06:30 pm) Nushat - Unfortunately that information is not available right now. 
11:07:23 pm) Nushat - You can check the link for job opportunities comming up in future: https://www.rentacardoha.com/job-vacancies. @Nushat, can you explain why have you denied customer for head office details since, we have them and again shared the above link without checking whether we do have jobs to offer or not + Typo Errors? 

Chat ID: QQOI0GA2R5 
11:16:53 am) Dimpy - Hello, would you like to talk about our services? 
11:16:53 am) Visitor - bhai ake question hai 
11:17:01 am) Visitor - bata do gaye 
11:17:31 am) Visitor - hello 
11:17:34 am) Visitor - sir 
11:18:01 am) Visitor - https://cdn.livechat-static.com/api/file/lc/att/8807561/a0318e49a7ed2453d8d06da49e599fef/Screenshot_20210325_111330.jpg 
11:18:23 am) Visitor - give me HTML code 
11:20:21 am) Visitor - bajo ge kii nahi bolo 
11:20:37 am) Dimpy - Please allow me a moment to check this for you. @Dimpy, Can you help us understand what was the reason for late response? 

Total Chat availability for Colocation dated 25-MaR-2021 : 23h 57min 
Series 	6am-7am 	7am-8am 	2pm-3pm 	3pm-4pm 	4pm-5pm 	9pm-10pm 
Availability 	59min 5s 	59min 50s 	59min 49s 	59min 	59min 51s 	59min 54s 
Agent on shift 	Harsh 	Dimpy 	Dimpy + Vimal 	Dimpy + Vimal 	Vimal 	Vimal 
=================================================================================================== 
Total Chat availability for JayWay dated 25-MaR-2021 : 24h 

Thanks & Regards 
Vimal Tewari