Subject: Chinese Language Test - Abhishek Dua
From: Abhishek Dua <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 08:58:18 -0400

| | Foreign Language Screening Test

Name | Abhishek Dua    /  (011) 9911678889    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi! , Greetings from babyshop.

Sir, We are very sorry to hear about your experience you had with us recently . We would like you to know that we are working 24*7 on your concern and will be able to resolve it very soon. As you are our valuable customer , we would like you to know that a 10% discount coupon has been added in your account. We will make sure that your order is delivered to you soon.
We deeply apologise for any inconvenience caused.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from babyshop!

Sir, we apologise for the experience you had with us, we understand your concern and we are looking into the concern already and the appropriate action will be taken against the employees responsible.

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