Subject: New Reply Received - Classes
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 09:14:52 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Classes  Ticket comment <div>Hello Pritish,</div>
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<div>When I left the studio earlier tonight there was none paused and all programs are selected to be downloaded (not restricted).</div>
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<div>Kind regards</div>
<div>Damien<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 26 Mar 2021, at 8:01 pm, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Pratt​,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">Could you please make sure that downloads are not paused in the Manage Download section or the TRIP Live Program is not restricted from the Manage Download programs?</div>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg3MTMxOTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.eEkiEP40cpmsWYK-kmyLtr5q24S5mAi13tftniBH_gg" style="width: 460px" class="fr-fic fr-fil fr-dib" data-id="36088713197"></div>
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<div dir="ltr">Check if the program is not under Select program Option:</div>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg3MTMyMzYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.3S99KVFKxvQLSHU06kPtdk2P-pHqoFtYklBS7Au_6IA" style="width: 420px" class="fr-fic fr-fil fr-dib" data-id="36088713236"></div>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODg3MTMzNTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.9WA_CJ9tWDpbGBr8mL9Z2ktjs__6amSfEWOOq-m9Vtc" style="width: 400px" class="fr-fic fr-fil fr-dib" data-id="36088713354"></div>
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<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App</div>
<div dir="ltr"><br></div>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4407" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4407</a><div></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 26 Mar at  7:09 PM
                            <span class="separator">,  Pratt.damien &lt;[email-masked]&gt;  wrote:
                            <div>I have had all classes prior to The Trip Live 16 deleted from my schedular.  I had my Trip instructor Carla tell me that this happened to the other club she teaches at but after a few days all The Trip Live classes had been reloaded.  I have done a diagnostic test on the app and all green arrows.

I would appreciate having access to all the live The Trip classes please.  I currently only have 16 - 23.  I am also missing a few virtual releases as well if you could look at that please.

Kind regards
Damien Pratt</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4407