Subject: Japanese Language Test - Vivek Sharma
From: Vivek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 04:19:57 -0400

| | Foreign Language Screening Test

Name | Vivek Sharma    /  (+91) 9667732182    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

It had come to our attention, about the inconvenience that you faced while placing an order for product BS-2638 , our technology team is looking into matter to fetch out exact issue that you faced and moreover we would make sure this flaw , won't be repeated from our end in upcoming time.

Further , we do apologies from our end about the ill behavior of delivery person , we will look deep into this matter and will get back to you soon.

As per company policies ,we regret to say that your order can't be refunded , but we "ll try to replace it.

Thanks & Regards
Customer Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

It has came to our attention , about inconvenience that you faced , while placing order for product BS-6778.

Our technical team is looking deep into matter , and will surely try to compensate your actual need and we do apologies from or end regarding delivery guy ill mannered behavior.

Kindly give us some time ,your request has been processed.

Thanks & regards
Customer team.

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