Subject: Trainer Candidate - KARTHICK TS
From: KARTHICK TS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 03:06:39 -0400

| | Tech Support Test

Name | KARTHICK TS
E-mail | [email-masked]
Phone Number | (+91) 7708779282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | CHENNAI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BIGBASKET | EXECUTIVE TRAINER-TRAINING & DEVELOPMENT | PRESENT | 20800
Previous Employer 1 | BIGBASKET | EXECUTIVE TRAINER-TRAINING & DEVELOPMENT | SEP 30, 2020 | 20800
Previous Employer 2 | EDUBRIDGE LEARNING PRIVATE LTD | SENIOR TRAINER | AUG 5, 2019 | 18339

If Selected, how much time do you need to join? | 1 MONTH, NEGOTIABLE

Please briefly describe your work experience specifically in training?

End-to-end training, handling of the stores located across Chennai &
individual contributors for the entire Chennai region to support the BB Daily
Business.
•
Refresher training, handling to reduce Customer Complaints & Customer
Refund values.
•
Worked on the complaints reduction – analyzed data and done the
groundwork to nd the root cause.
•
To develop the internal BB daily workforce G1 (White Collar) and G2 (Blue
Collar) are trained with adequate soft skills and behavioural training.
•
Tailored training program handled and refreshers are taken for BB Daily
business.
•
Stakeholder Handling & Management for effective functioning & to analyze
the training gap.
•
Training standardization & Audit conducted periodically to ensure Training
methodology & quality of the training are delivered all the time.
•
• Constantly Observes & Provides feedback to the team members.
Interns handling, – (Guided internship to understand the internal process and
train them to be professionally competent).
•
Identied the actual areas where the training interventions are required for
sales.
•
A special training on white collars is offered during sales to bring about a
change in business promotion.
•
Monitor the effectiveness of training within the Inside Sales team as well as
the adoption and usage of tools and programs.
• Recognized and motivated the best performers.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

While working with operation team, Suddenly customer complaints increased rapidly.
After analysing the customer complaints report,  Analysing the customer feedback implemented a Tailored Refresher for the Delivery Team & Approached Customer in fields & done a survey with the various customer.
After implementing the Tailored Refresher & Focusing on Delivery team complaint percentage comes under control.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service is more than important ever. How you treat them is a huge differentiating factor and it can turn indifferent customers into raving fans.
Approaching Customer with Polite, Greetings, Sympathetic & Empathetic manners.
great customer service is satisfying customer in all aspects in products & Approachs

What according to you makes you a good candidate for this position? | A person who can think as customer-centric, people Oriented, People Management
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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