Subject: Tech Support Candidate - SAURABH SINHA SAURABH
From: SAURABH SINHA SAURABH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 02:52:17 -0400

| | Tech Support Test

Name | SAURABH SINHA SAURABH
E-mail | [email-masked]
Phone Number | (91) 8368277692
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Consultant | Unknown | 60000
Previous Employer 1 | Hcl technologies | Senior analyst | Feb 28 | 35000
Previous Employer 2 | Dell technologies | Analyst | July 30 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps
Check network connection
Check if cookies are allowed .
Check if certificates are renewed .
Check if websites is blocked on the browser.
Change browser and try. ( From ie to chrome or other)
Re install browser
If it's working on other system otherwise it could be server down issue of www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth from drop down menu and power on the speaker in pairing mode.
It will prompt once connected or will show connected in bluetooth setttings connection list.
To go to Bluetooth connected device list,from drop down menu press on hold the Bluetooth icon , check speaker name under device name section and status should be paired

What according to you makes you a good candidate for customer service or technical support job?

My probing skills , problem and understanding situation ,analysing if customer is able to remote troubleshoot upto what extent. Follow up on customer to ensure its working .
Also I keep my self updated mostly to understand the device cx is holding .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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