Subject: Trainer Candidate - Neena Arora
From: Neena Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Mar 2021 00:01:36 -0400

| | Tech Support Test

Name | Neena Arora
E-mail | [email-masked]
Phone Number | (91) 9654310809
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BBW Business Services | EA/CSM | 7 April 2021 | 65000
Previous Employer 1 | Net 4 India | Trainer/CC | April 2016 | 35000
Previous Employer 2 | HCL | Trainer | May 2011 | 30000

If Selected, how much time do you need to join? | One week
Please briefly describe your work experience specifically in training? | Preparation & Implementation of Training Plan. o Administering Process Test, Product Test, System Test. Conducting Skill-Re verification Test . In-charge of quality specifications for Customer Services. Ensuring workflow efficiencies, customer service excellence and quality assurance
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | No such situation than couldn't be tackled or overcome.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference in a good and a great service is that in a good service the customer is happy and satisfied with the service received where as in the latter he is not only satisfied but is loyal as well. Hence being able to retain a customer over years depicts great customer service

What according to you makes you a good candidate for this position?

1. Excellent communication
2. Organised
3. Good listener
4. Analyze to improve again and again
5. Adaptability
6. Always will to learn

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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