Subject: Trainer Candidate - Basit Shah
From: Basit Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 15:29:09 -0400

| | Tech Support Test

Name | Basit Shah
E-mail | [email-masked]
Phone Number | (91) 6005386464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 63

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iNwt Services | CRM | 03/03/2020 | 26k
Previous Employer 1 | Globiva services | CSE | 9/6/18 | 22k
Previous Employer 2 | Quillhas Technologies | CSA | 8/9/17 | 18K

If Selected, how much time do you need to join? | 07 days

Please briefly describe your work experience specifically in training?

Team management-leading, lead generation, reporting, retention, social media marketing.
Handing Cold calls etc

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When there are difficult situations provide adherlirine -boost up-super motivate team members spirit and work harder n smarter in order to accomplish the task. So that situation will be in control. For sure!!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service=

Great customer service:
Active listening
Communication skills
Show empathy
Build rapport
Add value to customers
Positive language
Positive problem-solving
Problem solving at first instance

What according to you makes you a good candidate for this position?

Have generated leads, self motivated, responsible,
team player, comm skills, ambitious, quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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