Subject: Dutch Language Test - Anima Dixit
From: Anima Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 13:03:45 -0400

| | Foreign Language Screening Test

Name | Anima Dixit    /  (0120) 9717123008    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer ,

I really apologize for the delay of your order with id 9643039489 . I can completely understand your situation , also I will make sure to forward your experience and inconvenience that you have faced to our higher authorities .
I have already marked an email to our team regarding the issue with your order . I would humbly request to keep faith in your proceeding.
Once the team confirms the resolution , you should receive the response within a day .
Kindly wait for the response .
Thank you for purchasing from Babyshop  .

Regards,
xyz
Customser Service Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer ,

Thank you for shopping with Amazon!

We are sorry that the product with id 9643039489 didn't work out for you .

We have already processed the return/exchange of your product and you should receive the confirmation within a day .

Also, I have escalated your issue further to our supervisor .

We are extremely sorry for the inconvenience you have faced .

Once the resolution is confimed the team will contact you .

I would request you to have faith in our system qnd wait for the response .

Sincerely ,
xyz
Customer Service Executive

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